Hy-Vee Promotes Aaron Wiese to Vice President, Strategy/Innovation; Mike Agostino Reassumes Helm at Amber Pharmacy

WEST DES MOINES, Iowa  — Hy-Vee, Inc. announced today that Aaron Wiese, previous assistant vice president of Hy-Vee and president of Amber Pharmacy, has been promoted to a vice president position within Hy-Vee where he will help develop new health, wellness and pharmacy strategies. As a result of Wiese’s move to the executive ranks, Hy-Vee is pleased to announce that Mike Agostino has reassumed the helm of Amber Pharmacy as president.

“Aaron has done an incredible job helping us to adapt Amber and Hy-Vee Pharmacy Solutions to the Hy-Vee system. He has worked hand-in-hand with Mike to get Amber recognized as a customer service leader in specialty pharmacy, and he is the right person to keep us agile and take advantage of the industry’s fast- changing opportunities,” said Randy Edeker, Hy-Vee’s chairman, CEO and president.

Edeker says in their new roles, Agostino and Wiese will continue to make an influential team.

“Mike is one of the most respected voices in the industry nationwide. He has helped lead our specialty pharmacy efforts to great heights and will continue to do so while back in the driver’s seat at Amber Pharmacy and Hy-Vee Pharmacy Solutions,” Edeker said.

Hy-Vee acquired Amber Pharmacy in 2014 after the two companies had worked together over several years to create Hy-Vee Pharmacy Solutions. Known as a pioneer in the specialty pharmacy industry, Amber is headquartered in Omaha, Nebraska, and has pharmacies strategically located in Chicago, Dallas, Philadelphia and San Bernardino, California.

Agostino joined Amber Pharmacy in 2008 after previously working as a vice president of managed care sales for Walgreens, where his responsibilities included operations, sales, business development, small business solutions, contracting and client services. In 2014, he became vice president of Hy-Vee and president of Amber before assuming the pharmacy innovation/business development role in January 2016.

In addition to his leadership role at Amber, Agostino is extremely active in the pharmacy community. He is the president-elect for the National Association of Specialty Pharmacy, serves on the board and is a member of its executive committee, membership committee and government affairs committee. He is an instructor at the University of Nebraska Medical Center’s pharmacy program, an editorial board member for Specialty Pharmacy Times and the author of many published articles.

Wiese started his career at Hy-Vee in 1993 and served as an operations manager at Hy-Vee Care for four years. In 2012, he became director of real estate strategic planning before moving to health/wellness strategic planning in 2013. In October 2014, Wiese was promoted to assistant vice president of specialty pharmacy and vice president of Amber. A year later, he was promoted again to the chief operating officer role at Amber before taking over as president of the specialty pharmacy in 2016.

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Hy-Vee, Inc. is an employee-owned corporation operating more than 240 retail stores across eight Midwestern states with sales of $9.8 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee ranks in the Top 10 Most Trusted Brands and has been named one of America’s Top 5 favorite grocery stores. The company’s 84,000 employees provide “A Helpful Smile in Every Aisle” to customers every day. For additional information, visit www.hy-vee.com.

Contact:
Tara Deering-Hansen
Group Vice President
Communications
Hy-Vee, Inc.
Office: (515) 559-5700
Mobile: (515) 778-7865
tdeering-hansen@hy-vee.com

Amber Pharmacy Leads Peers in Patient Satisfaction

OMAHA, NEB. – A recent survey conducted by Zitter Health Insights shows Amber Pharmacy, a subsidiary of Hy-Vee, Inc. based in Omaha, Nebraska, ranks the highest out of all specialty pharmacies in the U.S. in the area of patient satisfaction with pharmacy employees.

The Zitter Health Insights survey allows specialty pharmacies to objectively assess how they are perceived by their patients as well as how they compare to competitor performance. The survey assessed numerous aspects of patient satisfaction and garnered responses from more than 3,000 patients across 38 American specialty pharmacies. Amber Pharmacy’s pharmacists, nurses, pharmacy technicians and billing department scored 100 percent while its customer service representatives scored 95 percent.

Amber Pharmacy President Aaron Wiese attributes the positive results to the hard work and compassion of the company’s staff. “At Amber Pharmacy, we live our company values of integrity, compassion, reliability and respect every day,” said Wiese. “These results further demonstrate our focus on patient-centered care.”

One of the key components of the survey is the Net Promoter Score (NPS) – an index of 1 to 100 that measures patients’ willingness to recommend their pharmacy to others. Amber Pharmacy’s NPS across all categories was 74. This score is the second highest of all pharmacies assessed and 23 points higher than the average of all specialty pharmacies evaluated in the survey including CVS Health, Walgreens and Accredo, among others.

In order to determine the NPS, patients were specifically asked on a scale of 0 to 10 how likely they would be to recommend a friend/family member to Amber Pharmacy. Approximately 65 percent of patients rated Amber Pharmacy a “10,” and 17 percent of patients gave Amber Pharmacy a rating of “9,” resulting in a total of 82 percent of patients giving Amber Pharmacy the highest rating possible.

Results were also disclosed for individual therapeutic categories. Among all pharmacies, Amber Pharmacy led the transplant category with an NPS of 83, and is among the top two pharmacies in the oncology and rheumatoid arthritis categories.

The survey was conducted between Aug. 1 and Oct. 24.

About Amber Pharmacy
Amber Pharmacy, a wholly-owned subsidiary of Hy-Vee, Inc., is a pioneer in the specialty pharmacy industry with nearly 20 years of experience providing specialized care for patients with chronic, complex conditions. Amber has built an outstanding reputation by taking the time to understand each client’s needs and providing personalized support and quality clinical care. This thorough approach helps support the medical, emotional, financial, and administrative needs of patients throughout the United States. For more information, visit amberpharmacy.com.

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Contact:
Jo Ann Hyres
888.370.1724 ext. 1032
jhyres@amberpharmacy.com

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